Blog Articles

A PI firm can sign 100 cases a month and still face a capacity problem. If the team sends out only 70 demands in that same stretch, the backlog grows by 30 cases, even though everyone’s working hard.

One of the biggest mistakes personal injury attorneys make is assuming a stronger demand letter is just a matter of more records, bills, or documentation.

Many personal injury firms are aggressively growing their intake, using sophisticated marketing funnels to bring in a record number of cases. But behind the scenes, demand output is failing to keep pace with these new sign-ups.

Despite the rapid rise of AI across the legal industry, many personal injury firms are still holding back. A 2025 report by 8am found that 37% of PI firms point to ethical concerns as a major barrier. This raises the question: Is it ethical to use AI to prepare and draft settlement demands?

For 42% of PI firms, it takes over 100 days to send a demand after the client’s last treatment. At our own firm, we experienced that a demand backlog can quickly become one of the biggest operational and financial bottlenecks in a PI practice.

Knowing that a strong medical chronology is foundational to an effective demand, how do you compress 1,000 pages of unstructured medical data into the focused, accurate chronology your demand depends on? 

A medical chronology involves reviewing large volumes of records, identifying relevant events, and organizing them into a timeline that reflects the progression of care.